Service Plans

Managed IT services tailored to each business to ensure continuity, stability, and the ongoing evolution of its IT infrastructure.

Business Plan

Ideal for businesses that want to move beyond reactive IT support and adopt a proactive approach focused on planning, prevention, and productivity improvement.

Includes:

IT Support Plans

Select the responsibility level your company needs.

Features

Remote support during business hours

On-site support *

Equipment monitoring

Managed antivirus and updates

Backup Monitoring and Oversight

Periodic IT status report

Standard SLA

Upgrade SLA

Custom SLA

Network and infrastructure monitoring

Extended preventive review

IT follow-up meetings

Annual IT audit

Continuity Plan (DR)

Strategic technology roadmap

Coordination with technology vendors

Telemàtic CORE












Telemàtic PRO












Telemàtic ENTERPRISE












Features

Remote support during business hours

On-site support *

Monitorització equips

Managed antivirus and updates

Backup Monitoring and Oversight

Periodic IT status report

Standard SLA

Upgrade SLA

Custom SLA

Network and infrastructure monitoring

Extended preventive review

IT follow-up meetings

Annual IT audit

Continuity Plan (DR)

Strategic technology roadmap

Coordination with technology vendors

Telemàtic CORE




























Telemàtic PRO




























Telemàtic ENTERPRISE




























Features
Remote support during business hours
On-site support *
Device monitoring
Managed antivirus and updates
Backup supervision
Periodic IT status report
Standard SLA
Enhanced SLA
Custom SLA
Network and infrastructure monitoring
Extended preventive review
IT follow-up meetings
Annual IT audit
Disaster recovery continuity plan
Strategic technology roadmap
Coordination with technology providers
Telemàtic CORE
Telemàtic PRO
Telemàtic ENTERPRISE
Telemàtic CORE

Initial stability and control of your IT environment. Ideal for companies looking to move from a reactive model to a preventive model.

Telemàtic PRO

Advanced management and technology planning. For companies with medium-high technological dependence.

Telemàtic ENTERPRISE

IT governance and business continuity. For critical environments or complex infrastructures.

* On-site support is performed on a scheduled basis according to service needs, incident criticality, and the conditions of the contracted plan. Whenever possible, remote resolution will be prioritized to ensure a more agile and efficient response.

Enterprise Plan (Custom-Tailored)

Includes:

Business Continuity Plans
(in the event of a major incident)

Regular IT Governance Meetings.

Designed for mission-critical environments, multi-site organizations, or advanced IT infrastructures.